Shipping and Returns

The short version

• US addresses only for now.
• US shipping is included in every book price. Express shipping is $30 more.
• Ships within 7 business days of your order (12 business days for orders placed from Nov 16 to Dec 31).
• Standard delivery: about 2–3 weeks from your order (3–4 weeks in November and December).
• No change-of-mind returns (every book is made just for you), but free reprints for damage, defects and misprints: send a photo within 7 days of delivery.

Where we ship

• The United States only: the 50 states and Washington, DC.
• PO boxes: yes, with Standard shipping. Express can't be delivered to a PO box.
• APO/FPO/DPO addresses: not at the moment. US territories (Puerto Rico, Guam and others): not yet.
• More countries will follow in 2027.

How long it takes

Your book is printed by our printing partner, Lulu. Every step below is an estimate, not a guarantee.

"Ship" means the day your parcel is handed to the carrier. You'll get an email with tracking that day.

Estimated delivery, counted from the day you order:

Express speeds up delivery only, not printing. It delivers Monday to Friday.

If we can't ship on time

If your book won't ship within the time we promised, we'll email you before that time passes:

• We'll give you a new ship date (or tell you if we don't know one yet) and the reason.
• You choose: accept the delay, or cancel for a full refund.
• If the new date is within 30 days of the original one and you don't reply, we'll treat that as agreeing to the delay.
• If the delay is longer than 30 days, or we can't give you a date, we'll only ship if you tell us yes. Otherwise we cancel and refund you.
• You can cancel an order that's been delayed at any time before it ships.

Tracking

You'll get emails when your book goes to print, when it ships (with tracking), and, where the carrier reports it, when it's delivered.

Damaged, defective or misprinted books

We reprint free. Here's how:

1. Email hello@mybirdfolio.com within 7 days of delivery with your order number.
2. Attach a photo or two showing the problem (the damage, the defect, or the page that's wrong).
3. We send a new copy at no cost, shipping included. You don't need to send the damaged book back.

This covers damage in transit, printing and binding defects (for example, loose or missing pages, smudged or badly trimmed pages), and books that don't match the preview you approved.

Not covered: mistakes that were in the data or text you approved (names, dates, places, spelling in your file), and small color differences between your screen and the printed page.

If a reprint isn't possible, we refund you in full. This doesn't limit your legal rights; see our Terms of Sale, section 8.

Please check your book when it arrives. Telling us soon helps us fix things fastest.

Lost parcels

• If tracking shows no progress, or your book hasn't arrived 10 days after the latest estimated delivery date, email us. We'll check with the carrier and, if your book can't be found, reprint it once, free.
• If tracking says "delivered" but you can't find it, check with neighbors and your local post office first, then email us. We'll open a claim with the carrier and, if it can't be found, reprint it once, free.

Wrong or incomplete address

• Please check your address at checkout: we print it on the label exactly as you enter it.
• Spotted a mistake? Email us within 6 hours of ordering, before your book goes to print, and we'll fix it.
• If a parcel is returned or lost because of an address error on the order, we can send a new copy at cost (printing and shipping). We'll tell you the price first.

Change of mind, cancellations and returns

• Every Birdfolio is personalized, so we can't accept returns or exchanges for change of mind. The legal details are in our Terms of Sale, section 7.
• You can cancel for a full refund until your book goes to print, 6 hours after you order. Email us with your order number.

Gift cards

• Gift cards are emailed right away, never expire and have no fees.
• The buyer can cancel an unused gift card for a full refund within 14 days of buying it.
• If a balance under $15 is left after the recipient orders, we'll pay it out on request.

Refunds

Refunds go back to your original payment method. We send them within 7 working days of agreeing to the refund. Your bank may take a few more days to show it; on a credit card, it will appear within one billing cycle.

Orders placed on Etsy

For Etsy orders, contact us through Etsy messages or by email. Etsy's own policies also apply.

Questions

hello@mybirdfolio.com · Birdfolio, Estonia